Cancelation Policy
Cancelation Policy

Wizcart Marketplace Cancellation Policy

Effective Date: August 24, 2025

1. Introduction and Scope

This Cancellation Policy ("Policy") governs all cancellations of services ("Services") booked through the Wizcart platform ("Platform"). This Policy is an integral part of the Wizcart Terms of Service. By booking a Service as a Customer or accepting a booking as a Service Provider, you agree to be bound by this Policy.

The terms applicable to you may vary depending on your jurisdiction. This Policy is designed to be compliant with consumer protection laws in the United States, Canada, and India.

1.1. Key Definitions

  • Booking: A confirmed agreement between a Customer and a Service Provider for the performance of a Service at a specified time and price.
  • Service Start Time: The scheduled date and time for the commencement of the Service as agreed upon in the Booking.
  • Cancellation Window: The period during which a cancellation can be made, subject to the terms of this Policy.
  • Milestone: A pre-defined deliverable within a larger project-based Service, with a specific payment amount attached to its completion.2\

2. Customer-Initiated Cancellations

To ensure fairness for both Customers and Service Providers, cancellations are subject to a tiered structure based on the notice period provided.

2.1. Full Refund Window

A Customer may cancel any Booking and receive a full refund of all amounts paid, without penalty, provided the cancellation is initiated through the Platform:

  • (a) More than 48 hours prior to the scheduled Service Start Time.

2.2. Partial Refund / Fee-Based Window (24-48 Hours Notice)

For cancellations initiated by a Customer less than 48 hours but more than 24 hours before the scheduled Service Start Time, a Cancellation Fee may be applied. The applicable fee will be clearly displayed at the time of Booking. The remaining balance of any pre-paid amount will be refunded.

Jurisdictional Application:

  • United States & Canada: The Cancellation Fee will be a percentage of the total Service price, designed to compensate the Service Provider for the reserved time slot.
  • For Customers in California: In accordance with the California Civil Code 1794.41, the fee will not exceed the lesser of $25 or 10% of the contract price.
  • India: In direct compliance with Rule 4(8) of the Consumer Protection (E-Commerce) Rules, 2020, no Cancellation Fee will be charged to Customers in India under this clause, as Wizcart does not bear a similar charge for its own cancellations.

2.3. Last-Minute Cancellations (Less than 24 Hours Notice)

Cancellations initiated by a Customer within 24 hours of the scheduled Service Start Time are non-refundable, except where prohibited by law.16 The pre-paid amount will be released to the Service Provider, less Wizcart's standard service fees. This policy compensates providers who have allocated their time and may have turned down other work.

2.4. Mid-Service Cancellations

If a Customer cancels a Service after work has commenced, the Customer is liable for payment for all work completed up to the point of cancellation.

  • For Project-Based Services: The Customer will be charged for all funded and approved Milestones.
  • For Hourly Services: The Customer will be charged for all time logged by the Service Provider prior to the cancellation notice.

2.5. How to Request a Cancellation

All Customer cancellations must be initiated through the Wizcart Platform. This can be done via your account dashboard under the "My Bookings" section.1 This ensures a clear and time-stamped record of the request.

3. Service Provider-Initiated Cancellations

To maintain a reliable and high-quality marketplace, Service Provider cancellations are monitored and subject to the following conditions.

3.1. Cancellation for Cause

A Service Provider may cancel a Booking without negative impact to their account metrics under the following documented circumstances ("Cancellation for Cause"):

  • The Customer fails to provide essential information or site access required to perform the Service, despite reasonable requests made through the Platform's messaging system.
  • The Customer materially alters the scope of the Service after the Booking is confirmed, and no mutual agreement on revised terms can be reached.
  • The Customer makes requests that are illegal, unsafe, or violate Wizcart's Terms of Service.
  • The Customer is unresponsive to communications for more than 72 hours after the Booking is confirmed.

In all cases of Cancellation for Cause, the Customer will receive a full refund.

3.2. Cancellation without Cause

If a Service Provider cancels a Booking for any reason not listed above, it is a "Cancellation without Cause." The Customer will receive an immediate and full refund. A pattern of such cancellations will negatively impact the Service Provider's account metrics, which may affect their ranking, visibility, and platform status.24 Wizcart reserves the right to suspend or terminate the accounts of Service Providers with excessive cancellation rates.

4. Wizcart's Role and Dispute Resolution

4.1. Wizcart's Role

Wizcart acts as a facilitator to connect Customers and Service Providers. Wizcart is not a party to any service agreement formed between users and is not responsible for the performance or cancellation of any Service, except as explicitly provided in this Policy.

4.2. Handling of Wizcart's Commission

If a refund is issued to a Customer for any reason, any Wizcart Service Fee that was charged to the Service Provider on the refunded amount will be credited back to the Service Provider's account.

4.3. Dispute Resolution

In the event of a disagreement over a cancellation, users agree to first attempt to resolve the issue directly through the Platform's messaging system. If a resolution is not achieved, either party may escalate the issue to Wizcart's Dispute Resolution team for mediation.28 This process does not limit any rights to seek redress through consumer protection authorities or courts as permitted by law.

5. Force Majeure

No party shall be held liable for any failure or delay in performance where such failure results from any cause beyond its reasonable control. Such causes include, but are not limited to: acts of God, war, terrorism, riots, fire, floods, earthquakes, accidents, or strikes. This clause also explicitly includes catastrophic failures of core technological infrastructure, such as widespread and prolonged power outages or major internet service provider outages ("Internet Frailties") that render the Platform inaccessible.

6. Legal Compliance and Governing Law

Wizcart is committed to upholding consumer rights in all jurisdictions it serves. This Policy is designed to comply with the following key consumer protection laws:

6.1. United States

  • Federal Law: The Federal Trade Commission's (FTC) "Cooling-Off Rule" generally does not apply to sales made entirely online. Therefore, this Policy, agreed to at the time of purchase, governs cancellations.
  • State Law:
    • California: This Policy adheres to the California Civil Code 1794.41, which grants consumers the right to cancel service contracts for home appliances, electronic products, and vehicles within 30-60 days for a full refund (if no claim is made) and a pro-rata refund thereafter. It also limits any cancellation fee to a maximum of $25 or 10% of the contract price, whichever is less.
    • New York: This Policy aligns with principles in New York General Business Law § 624, which provides a three-business-day cancellation right for certain service contracts and states that a contract may not be described as "non-cancellable" unless the seller has fully performed their obligations.
    • Florida & Texas: This Policy respects the principles of the three-day right of rescission for "home solicitation sales" as outlined in Florida and Texas statutes, ensuring transparency and fairness in all transactions.

6.2. Canada

  • Ontario: This Policy respects the Consumer Protection Act, 2002, which provides consumers with a 10-day "cooling-off" period for many contracts, during which they can cancel for any reason and receive a full refund within 15 days. It also allows for cancellation within one year for unfair business practices.
  • British Columbia: This Policy is consistent with the Business Practices and Consumer Protection Act (BPCPA) for "distance sales contracts." Under the BPCPA, if a contract copy with all required information is not provided within 15 days, a consumer has up to one year to cancel.
  • Alberta: This Policy adheres to Alberta's Consumer Protection Act, which grants a 7-day cancellation right for internet purchases over $50 if key information is not disclosed or if services are not delivered within 30 days of the agreed-upon date.

6.3. India

  • Consumer Protection Act, 2019: This Policy operates in full compliance with the Consumer Protection Act, 2019, which protects consumers against "deficiency in service" and unfair trade practices.
  • Consumer Protection (E-Commerce) Rules, 2020: This Policy strictly adheres to these rules, which apply to all e-commerce marketplaces operating in India. Specifically:
  • Rule 4(8): Wizcart shall not impose cancellation charges on consumers unless similar charges are also borne by Wizcart if it cancels a purchase order unilaterally. For this reason, no cancellation fees are applied to users in India.
  • Grievance Redressal: Wizcart maintains a grievance redressal mechanism as mandated by the rules, acknowledging complaints within 48 hours and resolving them within one month.

7. Policy Amendments and Contact

Wizcart reserves the right to amend this Policy at any time. We will provide users with at least thirty (30) days' notice of any material changes via email or a prominent notice on our Platform.

For any questions about this Cancellation Policy, please contact Wizcart Customer Support through our Help Center.